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Retail Employment Skills Training - REST

This program focuses on creating a customer service culture while utilizing Goodwill's retail stores to combine a classroom component with on-the-job training. The 12 week course covers all aspects of retail sales including merchandising, security and shrinkage, stocking inventory, employee relations, communication skills and safety.

Shoppers at the Goodwill Retail Store in Barboursville, WV.Additional skills are gained during the 2 week on-site internship. Hands-on training includes actual register experience, making change correctly, procedures for opening and closing, completing reports and bank deposits, display techniques and staff scheduling.

A strong emphasis is placed on customer expectations, handling difficult customers and ways to insure repeat business.

For more information about this program, email The Career Center Outreach Coordinator or call at 304.523.7461.

Frequently Asked Questions? Click here

REST Success Story:
Woman in parkSara Smith has learned the importance of work. A long time welfare recipient with little previous work experience, an anxiety sufferer who has four children, Sara found herself dependant on the state government. Due to welfare reform, Sara found herself in a Community Work Experience Program at Goodwill. She actively participated thirty hours a week for one year, learning the necessary skills to become a good employee and to be self sufficient. Upon completion of her program and with staff's help, Sara applied for and obtained a forty hour a week sales clerk position. She even has benefits!
MasterCard and Visa are accepted at all Stores.
Goodwill Affiliates Link to the United Way of the River Cities, Inc. website. Link to the National Foundation for Credit Counseling. website. Link to the NISH website. NISH is dedicated to Creating Employment Opportunities for People with Severe Disabilities. Link to the National Association for Information Destruction , Inc. website.
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